Privacy Policy
Introduction
Hyperplane ("we", "our", or "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.
Information We Collect
We may collect the following types of information:
- Contact information — name, email address, telephone number, and postal address when you make an enquiry
- Technical information — IP address, browser type, and device information collected automatically when you visit our website
- Communication records — correspondence and notes from our interactions with you
How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide information about our services
- Maintain and improve our website
- Comply with legal and regulatory obligations
- Protect our legitimate business interests
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact information from enquiries is typically retained for three years unless you become a client, in which case different retention periods apply.
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Access to personal data is restricted to personnel who require it for legitimate business purposes.
Your Rights
Under applicable data protection laws, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information in certain circumstances
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
Cookies
Our website uses essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. By using our website, you consent to our use of essential cookies.
Third Parties
We do not sell or share your personal information with third parties for marketing purposes. We may share information with service providers who assist in operating our website or conducting our business, subject to confidentiality obligations.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about this privacy policy or wish to exercise your rights, please contact us at enquiries@hyperplane.co.uk.